FAQs

Getting Started

Do I need to be home the day of cleaning?

Not at all, some customers prefer to be away for the day or at work during their cleaning. We will accommodate whatever is best for you. For first appointments, we do ask you to be present when your Queen Bees arrives so that you may give them a walk through of your home and your expectations.

How long will it take to clean my home?

-Kitchens (microwave & stove top included, oven & refrigerator not included) and Master Bathrooms (separate shower/tub) take, on average, 1 hour*.*please add an additional hour for the oven and refridgerator

-Bathrooms (shower/tub combo), on average, take 30 minutes*

-1/2 baths, on average, take 20 minutes*

-Square footage, hair, dust and how well the home was previously maintained will most effect your estimate.

-Bedrooms, Living Rooms, and Dining Rooms can take from 20-40 minutes each depending on needs.*

*These times may vary by square footage, detailed cleaning, “One Time Cleans,” or “First Time Cleans.”

**Laundry, organizing and dishes vary dependent upon amount

What if I have pets?

Here at 2 Bees And A Broom we love our furry friends but not the mess they leave behind. Please note, for First Time Cleans and One Time Cleans excessive pet hair will increase your estimate. You may also need to schedule more than one appointment to get rid of all the pet hair.

Manage Your Account

Do I need to do anything to prepare for my appointment?

No! Queen Bees are your personal maids and will take care of everything.

What if something is broken or damaged during my appointment?

Queen Bees always respect your home as if it is their own. In the event something is damaged or broken please contact us within 24 Hours of your appointment. Broken or damaged items will be replaced promptly. Insurance claims will be done when necessary.

How to Stay Clean and Save!

Recurring Discounts are 10% OFF for Biweekly and 15% OFF for Weekly. There is a $70 Early Cancellation Fee and a refund on any Discounts applied to cancel Recurring Services before 5 completed appointments. If you are ever unhappy with your services at anytime you may contact us to send a Queen Bee back promptly.

Pricing & Policies

Do you offer discounts for regular appointments?

Save and sparkle with our awesome discounts!

•15% Off – Weekly
•10% Off – Biweekly

What is the cost of my cleaning?

We never charge extra for distance or special services. Appointments are booked by the hour to account for things you need (laundry, organizing, partial cleans, etc.) that won’t fit into “room or square footage”. Please go to our Online Booking for exact pricing.

 

To confirm your appointment you will need to add a card On File. Your card will be put On Hold the day before your appointment to confirm you still want services. You will not be charged until after the completion of services and you will receive an email receipt at that time.

Trust & Safety

Do you provide the cleaning supplies?

Queen Bees always bring all cleaning supplies except a vacuum and/or toilet brush. We will be happy to provide either by special request. Please give 24-48 hours notice prior to your appointment.

What should I expect on my first appointment?

Your Queen Bees will arrive at your home with all cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment will take the longest as it will be the most thorough. Consistent subsequent cleans typically move faster.